Privacy Policy

Last updated: October 2025

Who We Are

Gemme Support Services & Therapies (“we”, “our”, “us”) is an NDIS-registered provider based in New South Wales, Australia.
Our website address is: https://gemmesupport.com.au

We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with the Australian Privacy Principles (APPs).

What Personal Information We Collect

We may collect personal information from you when you:

Contact us through our website, email, or phone
Submit an enquiry or referral form
Engage in our services or request support
Subscribe to updates or newsletters

The personal information we collect may include your:

Name and contact details (email, phone, address)
NDIS number or participant details (if applicable)
Emergency contact and next of kin information
Health or support needs relevant to the services we provide

We only collect information necessary to deliver our services and communicate effectively with you.

How We Use Your Information

We use your information to:

Provide NDIS and related support services
Communicate with you regarding your care and service options
Improve our website and service experience
Comply with our legal and regulatory obligations

We will never sell, rent, or trade your personal information to third parties.

Cookies and Website Analytics

Our website uses cookies and analytics tools to improve your browsing experience and understand how visitors use our site.
Cookies help us:

Recognise returning visitors
Measure traffic and usage patterns
Improve the design and usability of our website

You can disable cookies at any time in your browser settings, though this may affect some website functionality.

Embedded Content from Other Websites

Our website may include embedded content (e.g., videos, maps, or social media feeds). Embedded content behaves as if you visited the originating website directly, which may collect data about you or use cookies in accordance with their own privacy policies.

We recommend reviewing the privacy policy of any linked or embedded third-party site.

How We Protect Your Information

We take data protection seriously. All personal information is stored securely, whether electronically or in physical form, and access is restricted to authorised staff only.
We use encryption, secure storage systems, and internal privacy procedures to reduce risks of loss, misuse, or unauthorised access.

Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or outdated details
Withdraw consent to certain uses of your data
Lodge a complaint if you believe your privacy has been breached

To make a request, please contact us using the details below.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Gemme Support Services & Therapies
📍 Sydney, NSW
✉️ Email: enquiries@gemmesupport.com.au
🌐 Website: https://gemmesupport.com.au